Returns & Exchanges

At Taylor Custom Rings, we want you to be completely in love with your purchase. If you are not satisfied, we offer a 30-day return policy for a full refund or exchange on all standard collection pieces.

1

Initiate Your Request

Visit our online returns portal or contact our customer care team with your order number to begin the return or exchange process.

2

Prepare Your Package

Securely place your jewelry in its original packaging, including all diamond certificates and appraisal documents to avoid a replacement fee.

3

Affix Shipping Label

Print the prepaid, fully insured shipping label provided by our team and attach it to the outside of your shipping box.

4

Inspection and Refund

Once our gemologists inspect the item to ensure it is in original condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing